We want you to be completely happy with your purchase. If something isn’t right, here’s how returns work at Shop Watson Essentials LLC.
30-Day Returns
You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original condition, and in the original packaging.
How to Start a Return
Email us at jason@shopwatsonessentials.com with your order number and the reason for your return. We’ll reply within 1–2 business days with return instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in that case, we’ll cover the return shipping and make it right.
Damaged or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with a photo and your order number, and we’ll send a replacement or issue a full refund.
Refunds
Once we receive and inspect your return, we’ll notify you and issue your refund to the original payment method within 5–10 business days.
Exceptions
For health and safety reasons, opened food, beverage, and personal care items cannot be returned unless they arrived damaged or defective. Gift cards and items marked final sale are non-returnable.
Questions?
Contact us any time:
Jason Watson · jason@shopwatsonessentials.com · 509-294-6674
Ternisha Watson · ternisha@shopwatsonessentials.com · 214-622-8421